At Goldshell Global, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund and Return Policy outlines the steps you can take.
Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as customized products or digital downloads, may not be eligible for return.
Return Process
To initiate a return, please contact our customer service team at [support@goldshellglobal.com]. Include your order number and the reason for the return. Once approved, you will receive instructions on how to return the item.
Refunds
Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. Please note that shipping costs are non-refundable.
Exchanges
If you need to exchange an item for the same product or a different one, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide a replacement or refund for items that arrive damaged or defective.
Changes to This Policy
Goldshell Global reserves the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions regarding our Refund and Return Policy, please contact us.